Connemara Privacy Policy
Thank you for visiting Connemara.
Connemara recognises the importance of protecting your privacy and is committed to
ensuring that your personal information is collected and processed in accordance with
applicable South African data protection laws, particularly the Protection of Personal
Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, store, and protect your personal
information, as well as your rights in relation to that information. If you have any
questions after reading this policy, please contact us at info@connemara.co.za.
1. Information We Collect
Connemara, either directly or through authorised third-party service providers, may
collect personally identifiable information from website visitors who voluntarily provide
such information. This may include, but is not limited to:
• Full name
• Job title
• Company name
• Telephone number(s)
• Email address
• Country, province, city
This information is typically collected when you:
• Complete a contact form
• Register for an event, webinar, or programme
• Subscribe to a mailing list
• Respond to surveys or marketing communications
We may also collect personal information contained in emails or other communications
you send to us.
In addition, certain non-personally identifiable information may be collected
automatically by third-party analytics and technology providers, including:• Browser type
• Device information
• General location
• Pages visited and time spent on the website
This information is used in aggregated form for internal business and website
performance purposes. All data is stored securely and accessed only by authorised
personnel.
2. How We Use Your Personal Information
In terms of POPIA, we only process personal information where we have a lawful and
legitimate basis to do so. Most personal information is provided voluntarily by you and
processed with your consent. Other information is processed for legitimate business
purposes, including:
• Security
o Verifying user identity
o Preventing unauthorised access to systems and information
o Protecting our website, services, and users
• Improving Our Services and Measurement
o Understanding how users interact with our website, products, and
services
o Improving functionality, content, and user experience
o Developing new offerings based on user needs
• Communication and Support
o Responding to enquiries and requests
o Providing relevant information about our services
o Ensuring efficient customer support
• Business Operations
o Maintaining internal records
o Managing relationships with service providers
o Complying with legal and regulatory obligations
Where possible, we use aggregated and anonymised data for reporting and analysis.3. Marketing and Email Communications
Connemara may use your contact information to:
• Share updates about our services, programmes, or events
• Inform you about new or enhanced offerings
You may opt out of marketing communications at any time by following the unsubscribe
link in our emails or by contacting us directly.
4. We Do Not Sell Your Personal Information
Connemara does not sell personal information.
We may share personal information with trusted third-party service providers who
process information on our behalf for legitimate business purposes, such as website
hosting, analytics, customer relationship management, or email communications.
These providers are required to safeguard your information and process it only in
accordance with our instructions and applicable law.
We may also disclose personal information where required by law or regulatory
authorities.
5. Cookies
Our website uses cookies, which are small data files stored on your device when you
visit a website.
We use both:
• First-party cookies (set by our website), and
• Third-party cookies (set by external service providers)
Cookies help us:
• Understand how visitors use our website
• Improve website functionality and performance
• Enhance user experience
You can control or disable cookies through your browser settings. More information
about cookies is available at https://allaboutcookies.org/Third-Party Cookies We Use May Include:
• Google Analytics– to analyse website usage and performance
Google Privacy Policy:
• HubSpot – to understand and improve user interactions
HubSpot Cookie Policy:
By using our website, you consent to the use of cookies as described in this policy.
6. Protection of Personal Information
Connemara takes reasonable technical and organisational measures to safeguard
personal information against loss, misuse, unauthorised access, disclosure, or
destruction, in line with POPIA requirements.
7. Retention and Deletion of Personal Information
We retain personal information only for as long as it is reasonably necessary to:
• Fulfil the purposes for which it was collected
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
When personal information is no longer required, it is securely deleted or anonymised.
You may request deletion of your personal information at any time, subject to legal
requirements.
8. Your Rights Under POPIA
In terms of the Protection of Personal Information Act, you have the right to:
• Request confirmation of whether we hold your personal information
• Access the personal information we hold about you
• Request correction or updating of inaccurate or outdated information
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent• Request deletion or destruction of your personal information
• Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us at info@connemara.co.za. We will
respond within a reasonable timeframe.
If you believe your personal information has been processed unlawfully, you may lodge
a complaint with the South African Information Regulator:
The Information Regulator (South Africa)
Website: https://inforegulator.org.za/
9. Children’s Information
Our website and services are not intended for use by children. We do not knowingly
collect personal information relating to children.
10. Changes to This Policy
Connemara may update this Privacy Policy from time to time. We encourage you to
review this policy periodically. Continued use of our website constitutes acceptance of
the updated policy.